Based on my interviews, it seems that many commuters are confused about which car is the quiet one. That’s led to some heated arguments when someone starts talking on their phone in the quiet car and others get annoyed.
What has your experience been like? Do you think conductors do a good job of informing riders? Email me at email@example.com and let me know!
(Photo credit: Ricky Flores, The Journal News/LoHud.com)